Fortune Coins Terms and Conditions – Know the Rules

i Introduction

Welcome to Fortune Coins. By accessing our website at fortunecoins.vu or using any of our services, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, please do not continue using the platform.

These Terms & Conditions apply to all users of Fortune Coins, including visitors, registered account holders, and participants in any promotions or betting activities offered on the platform. They should be read alongside our Privacy Policy and Responsible Gaming guidelines, which form part of the overall agreement between you and Fortune Coins.

1 Eligibility and Registration

To register and use Fortune Coins, you must meet all of the following conditions:

• You are at least 21 years of age at the time of registration.
• You are accessing the platform from a jurisdiction where online betting is not prohibited by local law.
• You are registering for personal use only — not on behalf of another person or entity.
• You have not previously been excluded or banned from Fortune Coins or had an account terminated for violations of these Terms.
• The information you provide during registration is accurate, complete, and truthful.

Fortune Coins reserves the right to request identity verification (KYC) documents at any point during your use of the platform. This is standard practice for online betting platforms and helps protect both players and the integrity of the service. Failure to complete verification within a reasonable period may result in account suspension until the process is finalised.

2 Account Management

Each player may hold only one active account on Fortune Coins. Creating multiple accounts — whether using the same or different personal details — is prohibited and may result in the closure of all associated accounts without notice.

You are solely responsible for all activity that occurs under your account. This includes maintaining the confidentiality of your login credentials and ensuring that no other person has access to your account. Fortune Coins will not be liable for any loss or damage arising from unauthorised access to your account where you have not taken reasonable precautions to keep your credentials secure.

If you suspect that your account has been accessed without authorisation, contact our support team immediately via the email listed in the footer. You should also update your password and review your recent account activity.

Account security features available on Fortune Coins include:

• OTP-based login verification
• SSL-encrypted connections for all data transmission
• Session management and automatic logout after inactivity

3 Deposits, Withdrawals, and Payments

All financial transactions on Fortune Coins are conducted in Philippine Peso (PHP). We do not accept or process transactions in foreign currencies, and there is no currency conversion applied on our platform.

Accepted payment methods for deposits and withdrawals include:

• Philippine e-wallets (such as GCash and Maya, subject to availability)
• Philippine online and mobile banking
• Direct bank transfers to and from Philippine banks

Minimum and maximum transaction amounts apply and are displayed within the platform's cashier or wallet section at the time of transaction. Fortune Coins reserves the right to adjust these limits without prior notice.

Withdrawals are processed to the same payment method used for the corresponding deposit where possible. Processing times vary by method and may take up to several business days depending on your bank or e-wallet provider. Fortune Coins is not responsible for delays caused by third-party payment processors.

4 Betting Rules and Game Terms

Bets placed on Fortune Coins are final once confirmed. Players are advised to review their selections carefully before confirming any wager. In the event of a technical error that results in a bet being placed incorrectly, Fortune Coins will review the situation on a case-by-case basis, but is not obligated to reverse confirmed bets.

Sports betting markets — including those covering PBA, NBA, volleyball, boxing, esports, and football — are subject to the specific rules for each sport and event type. These include how void bets are handled, how overtime periods affect results, and how postponed or abandoned events are resolved.

Live casino games, slots, fish games, and eBingo operate according to the rules displayed within each game. Players are encouraged to review the game rules before participating. Results generated by these games are determined by certified random number generators or live dealer action, and are not influenced by Fortune Coins or its operators.

Fortune Coins reserves the right to void any bet that:

• Was placed using a technical exploit or system error
• Involved odds that were clearly published in error
• Was placed in violation of any applicable rules or these Terms

5 Promotions and Bonuses

Fortune Coins may offer promotional bonuses, cashback offers, and other incentives to both new and existing players from time to time. Each promotion is subject to its own specific terms and conditions, which are communicated at the time the offer is made available.

General conditions that apply to all promotions unless otherwise stated include:

• Promotions are available to eligible registered accounts only
• One promotional offer per household or payment method unless specified otherwise
• Fortune Coins reserves the right to withdraw or modify any promotion at any time
• Bonus funds and their use are subject to the wagering conditions stated in the individual offer
• Abuse of promotions — including creating multiple accounts to claim the same offer — will result in forfeit of the bonus and possible account action

For current promotions and their specific terms, visit the Promotions page.

6 Responsible Gaming

Fortune Coins is committed to providing a safe and enjoyable betting environment. We strongly encourage all players to engage with the platform responsibly and within their personal financial means.

Tools available through your account settings include:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss limits — define a maximum amount you're comfortable losing within a set period
• Session time reminders — receive alerts when you've been playing for a set duration
• Self-exclusion — temporarily or permanently restrict access to your account

Gambling should never be seen as a way to earn money or recover financial losses. If you feel that gambling is negatively affecting you or someone close to you, please visit our Responsible Gaming page for further guidance and resources.

7 Prohibited Conduct

The following actions are strictly prohibited on Fortune Coins and may result in account suspension, fund forfeiture, or permanent ban:

• Providing false or misleading information during registration or verification
• Using automated bots, scripts, or software to interact with the platform
• Attempting to exploit software bugs, glitches, or pricing errors
• Engaging in collusion with other players in casino or poker games
• Using the platform for any money laundering or fraudulent purpose
• Creating multiple accounts to circumvent bans, verification requirements, or promotion limits
• Accessing the platform from a jurisdiction where online betting is explicitly prohibited

Fortune Coins actively monitors for suspicious activity. Any account found to be in violation of these conduct rules will be reviewed, and appropriate action will be taken at our discretion.

8 Amendments and Termination

Fortune Coins reserves the right to amend these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. We may also notify registered players of significant changes via email or in-platform notification where applicable.

We also reserve the right to suspend or terminate any player account at our discretion, with or without notice, if we have reason to believe that the account has been used in violation of these Terms or in a manner that is harmful to the platform, other players, or any third party.

Players wishing to close their account voluntarily may do so by contacting our support team. Any pending withdrawals will be processed in accordance with standard procedures prior to account closure.

9 Questions About These Terms

If you have any questions about these Terms & Conditions or how they apply to your use of Fortune Coins, you can reach our support team at the email address listed in the footer of this page.

For common questions about the platform, game rules, and account management, the FAQ page is a good starting point. For account-specific concerns, contacting support directly will get you the most accurate and timely response.