Fortune Coins Privacy Policy – How We Protect Your Data

i Introduction

This Privacy Policy describes how Fortune Coins collects, uses, stores, and protects personal information provided by users of our platform at fortunecoins.vu. By creating an account or using any part of our service, you acknowledge that you have read and understood this policy.

We are committed to handling your personal information with care and in accordance with applicable data privacy principles. This policy should be read alongside our Terms & Conditions and Responsible Gaming guidelines.

1 Information We Collect

Fortune Coins collects personal information through the registration process, ongoing platform use, and identity verification procedures. The types of information we may collect include:

We do not collect unnecessary personal information. The data gathered is limited to what is needed to operate the platform safely and in line with our Terms & Conditions.

2 How We Use Your Information

Personal information collected by Fortune Coins is used for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain accurate records
• Payment processing — to facilitate deposits and withdrawals in Philippine Peso through local payment channels including e-wallets and bank transfers
• Security and fraud prevention — to detect and prevent unauthorised access, fraudulent activity, and platform abuse
• Responsible gaming compliance — to apply deposit limits, loss limits, and self-exclusion requests you have set through your account
• Customer support — to respond to your enquiries, resolve account issues, and provide relevant assistance
• Platform improvement — to analyse usage patterns and improve the player experience on Fortune Coins
• Communications — to send account-related notifications, security alerts, and — where you have opted in — promotional updates

We do not use your personal information for automated profiling that produces significant legal or similarly significant effects without your knowledge.

3 Sharing of Personal Information

Fortune Coins does not sell your personal data to third parties. Your information may be shared only in the following limited circumstances:

• Payment processors — to facilitate transactions through Philippine banking and e-wallet channels. These partners handle transaction data only to the extent required to process your payment.
• Identity verification providers — when KYC verification is required, a trusted verification service may process your submitted documents.
• Technical service providers — hosting, security, and infrastructure partners who support the operation of the platform are bound by confidentiality obligations.
• Legal and regulatory requirements — if required by law, court order, or legitimate regulatory process, we may disclose information as required.

In all cases, third-party partners are required to handle your data in a manner consistent with this Privacy Policy and applicable data protection standards.

4 Cookies and Tracking Technologies

Fortune Coins uses cookies and similar tracking technologies to support platform functionality and improve your experience. Cookies are small text files stored on your device when you visit the site.

The types of cookies we use include:

• Essential cookies — required for the platform to function, including session management and login state. These cannot be disabled without impacting your ability to use the site.
• Analytics cookies — used to understand how players interact with the platform, which pages are visited most, and where improvements can be made. Data from these cookies is aggregated and not linked to individual identities.
• Security cookies — used to detect suspicious activity and protect against fraud and unauthorised access.

Most browsers allow you to manage or disable cookies through their settings. However, disabling essential cookies may affect your ability to log in or use core features of Fortune Coins.

5 Data Retention

Fortune Coins retains personal information for as long as your account is active and for a reasonable period afterwards, as required for legal, compliance, and operational purposes.

Specific retention considerations include:

• Account registration data is retained for the duration of your account and for a period following closure, as required for financial recordkeeping and compliance purposes.
• Transaction records — including deposit and withdrawal history — are retained in line with standard financial recordkeeping requirements.
• KYC documents are retained for the period required by applicable data protection and financial compliance standards, after which they are securely deleted.
• Usage and device data may be retained in aggregated, anonymised form for analytics purposes beyond the standard retention period.

When data is no longer required for its original purpose and no legal obligation requires its retention, it is securely deleted or anonymised.

6 Your Privacy Rights

As a user of Fortune Coins, you have rights over your personal data. These include:

• Right to access — you may request a copy of the personal information we hold about you.
• Right to correction — if any of your personal information is inaccurate or incomplete, you may request that it be corrected.
• Right to deletion — subject to legal and compliance obligations, you may request the deletion of your personal data.
• Right to withdraw consent — where processing is based on consent (such as receiving promotional communications), you may withdraw that consent at any time.
• Right to restrict processing — in certain circumstances, you may request that we limit how your data is processed.

To exercise any of these rights, contact our support team at the email address listed in the footer of this page. We will acknowledge your request promptly and provide a response within a reasonable timeframe.

7 Account Security and Your Responsibilities

Fortune Coins implements technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for all data in transit, OTP verification for login and critical account actions, and internal access controls limiting who can access player data.

As a player, you also have responsibilities that contribute to the security of your account:

• Use a strong, unique password for your Fortune Coins account and do not share it with anyone.
• Keep your registered email address and mobile number up to date so you can receive security alerts and OTPs.
• Log out of your account when accessing Fortune Coins from a shared or public device.
• Contact our support team immediately if you suspect unauthorised access to your account.

While we maintain strong security practices, no online platform can guarantee complete security. We encourage all players to take personal precautions with their account credentials.

8 Minors and Age Restrictions

Fortune Coins is strictly for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a person under 21 has registered an account or submitted personal information, that account will be suspended and the data removed.

If you believe a minor has gained access to the platform, please contact us immediately at the support email in the footer so we can take appropriate action.

9 Contact and Privacy Enquiries

If you have questions about this Privacy Policy, how your data is handled, or would like to exercise any of your data rights, you can reach our support team at the email address displayed in the footer below.

For general platform questions, our FAQ page covers many common topics. For account-specific matters, contacting support directly will ensure your enquiry is handled appropriately.

We are committed to addressing privacy concerns in a timely and transparent manner. Your trust in Fortune Coins depends on us handling your data responsibly, and that is a responsibility we take seriously.