How to Use This FAQ
This page covers the most common questions we receive from Fortune Coins players across the Philippines — from Manila to Cebu, Quezon City to Davao. Use the category filters or jump links in the sidebar to find the section most relevant to you.
If you can't find what you're looking for here, our support team is reachable via the email address at the bottom of this page. We aim to respond to all inquiries as quickly as possible.
All Topics
Account
Payments
Betting & Games
Security
Responsible Gaming
Account & Registration
Visit the Register page and fill in your first name, last name, email address, Philippine mobile number, date of birth, and a secure password. Once you submit, an OTP will be sent to your mobile number to verify your identity. After verification, your account is active. You'll complete a full KYC check before your first withdrawal.
You must be at least 21 years old to register and play on Fortune Coins. This requirement is strictly enforced and will be verified during the KYC process. Accounts found to belong to players under 21 will be suspended immediately.
No. Fortune Coins only allows one account per person. Creating duplicate accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts. If you're having trouble accessing your existing account, contact our support team for help.
KYC stands for Know Your Customer — it's a standard identity verification process used across online financial and gaming platforms. Fortune Coins requires you to submit a government-issued ID (such as a Philippine driver's licence, passport, PhilHealth card, SSS ID, or PRC card) before your first withdrawal. KYC typically takes one to two business days to process after documents are submitted.
Go to the Login page and enter your registered email address and password, or switch to the Mobile OTP tab to log in using your Philippine mobile number and a one-time code. If you've forgotten your password, use the Mobile OTP method or contact our support team for assistance.
Deposits & Withdrawals
All transactions on Fortune Coins are processed in Philippine Peso (PHP / ₱). There are no foreign currency conversions, no hidden exchange fees, and no cryptocurrency or credit card transactions accepted for betting purposes.
Fortune Coins supports Philippine e-wallets and online/mobile banking transfers in PHP. Local e-wallets such as GCash and Maya are among the supported channels, alongside Philippine bank transfers. All payments are handled directly in PHP — no credit cards or cryptocurrency are accepted for deposits or withdrawals.
Withdrawal processing times vary depending on the payment method used. In general, e-wallet withdrawals are faster than bank transfers. Before your first withdrawal can be processed, your KYC verification must be fully approved. If your withdrawal is taking longer than expected, contact our support team with your account email and withdrawal reference for assistance.
Minimum deposit amounts may vary by payment method. For the most up-to-date information on deposit and withdrawal minimums, log in to your account and check the banking or cashier section. If you have a specific question about a payment method, reach out to our support team.
Betting & Games
Fortune Coins covers a wide range of sports popular with Filipino players — including Basketball (PBA and NBA), Volleyball, Boxing, Esports, and Football, as well as major international events. You can place pre-match bets or follow the action in real time with live in-play betting. Head to the Sports page to see available markets and upcoming events.
Fortune Coins offers live casino games (baccarat, blackjack, roulette with real dealers), slots, fish shooting games, eBingo, and more. The Fish Games section and Betting section are great starting points to explore what's available.
Yes — Fortune Coins is fully optimised for mobile browsers. You can access the platform from your smartphone or tablet without needing to download a separate app. The experience is the same whether you're on mobile data or Wi-Fi, anywhere in the Philippines.
The Fortune Coins VIP programme rewards regular players with exclusive perks as they progress through tiers. Every qualifying bet contributes to your VIP progress. Higher tiers unlock better rewards and priority service. Visit the VIP page for a full breakdown of tiers and benefits.
Fortune Coins runs a variety of promotions for registered players. Available offers are shown on the Promotions page. Each promotion has its own terms — check the specific offer details for eligibility, how to claim, and any applicable conditions. Promotions are subject to change and availability.
Account Security
Yes. Fortune Coins uses SSL encryption to protect all data transmitted between your device and the platform. Your personal information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data. We do not sell your personal information to third parties.
If you believe someone has accessed your account without your permission, contact our support team immediately using the email address in the footer. Include your registered email address and a description of the issue. As a precaution, do not share your password with anyone — Fortune Coins staff will never ask for your password through any channel.
You can update your password and most account details from within your account settings once logged in. For changes to your registered mobile number or email address — which are tied to your identity verification — you may need to contact our support team and provide additional verification to confirm your identity before the change is processed.
Responsible Gaming
Fortune Coins provides several tools to help players manage their activity: deposit limits (daily, weekly, or monthly), loss limits, session time reminders, reality check pop-ups, account activity history, and self-exclusion. These are available from your account settings. For a full overview, visit the Responsible Gaming page.
Log in to your account and go to Account Settings, then the Responsible Gaming section. From there, select Deposit Limits and choose daily, weekly, or monthly. Reductions take effect immediately; limit increases may require a short review period before taking effect.
Self-exclusion allows you to block access to your Fortune Coins account for a set period. Once activated, you will not be able to log in, place bets, or make deposits for the duration of the exclusion. It cannot be reversed mid-period — this is intentional to provide real protection. To activate it, go to Account Settings → Responsible Gaming → Self-Exclusion and choose your desired period.
No — and any platform that claims otherwise should not be trusted. Betting and casino games always involve financial risk. Fortune Coins is entertainment, not a reliable source of income. Always play with an amount you're comfortable losing, and treat any winnings as a bonus rather than an expected return. If gambling is affecting your finances, relationships, or mental health, please use our responsible gaming tools or seek support.
Explore More
Popular Pages on Fortune Coins
Sports Betting
Bet on PBA, NBA, boxing, volleyball, esports, and international football. Live in-play odds updated every second.
Go to Sports →Fish Games
One of the most popular categories among Filipino online players. Aim, shoot, and win in immersive multiplayer fish games.
Play Fish Games →VIP Programme
Earn rewards as you play. Every qualifying bet moves you closer to the next VIP tier and its exclusive benefits.
View VIP Tiers →Promotions
Check the latest offers available to Fortune Coins players. Visit the Promotions page for current details and eligibility.
See Promotions →Recent Wins
See what Fortune Coins players from across the Philippines have been winning lately on slots, live casino, and sports.
View Wins →Responsible Gaming
Tools to keep your play healthy — deposit limits, self-exclusion, session reminders, and self-assessment guides.
Learn More →Still Have Questions?
Contact our support team or create your free account and explore Fortune Coins for yourself.
Create Free Account Log In